Introduction

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

Generally, visitors to this website are not required to provide any personal data. However, there may be a requirement to enter some personal data to access certain services on this website. In these circumstances, the personal data are required in order to offer our customers’ representatives a quality service involving access to privileged information and downloads relating to our products and to ensure we respond efficiently and appropriately to enquiries and to keep clients informed about our services.

How we collect your Personal Information

Generally, we collect your information when you decide to interact with us. This could include using the website, registering an issue or fault by email, over the phone or in person or it could be where you sign up to receive emails from us.

If you request technical support by email or phone, we will ask you for information necessary to check that you are an authorised representative of one of our customers and to respond to your request such as your name, company name, email address and information about your installation and the nature of the problem you are experiencing.

If you request sales information about our services, we will ask you only for information necessary to respond to your request.

We use cookies to help make the experience of using our website better and to personalise the service you receive from us, we will remember your previous visits and track the pages on our website that you visit. For more information please see our Cookie Policy. When you visit CSR Performance Limited’s website a web server automatically records your public internet protocol ('IP') address.

We will never obtain or request data about you from third parties, and only in exceptional circumstances will we provide your data to any third parties. We do not purchase or use mailing lists.

We will not share your data with any social media organisations or websites.

We may need to share your data with one of our technical services suppliers in order to address a fault or other issue that you have raised. We will only do this with your permission.

The types of information we collect

We only collect the information that’s necessary to carry out our business, provide the service you’ve requested and to keep you informed.

The type of information we collect depends on where and when it is gathered. When you visit our website, we may need to collect information from you to provide the service you are requesting.

When visiting our website, we may also collect the following information:

Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet.
The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version
Cookies: for further information about Cookies and how CSR Performance Limited uses them, please read CSR Performance Limited Cookie Policy below.

Why we collect your Personal Information and how we use it

The information we hold on you will be used in several ways:

To provide a service you have requested
To offer you a personal service and to better understand our customers' requirements
To facilitate your access to technical information about our products which you are using
To inform you of events or updates you’ve asked for
To contact you if we need to obtain or provide additional information.

Specifically, we use your information we collect in the following ways:

To carry out our business and to provide a service or carry out a contract with you
To provide the best possible customer services and to help us with internal administration
Where we have your consent, to Email you about a specific topic you’ve requested

Where we have justifiable reason, including legal obligation and legitimate interest to:

Help us target our marketing communications so that they’re more relevant to you
Use your pseudo-anonymised details to system test our products
Analyse and continually improve the services we offer including our support service, our website and our other products
Help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.

How we handle your information and other organisations

CSR Performance Limited will never share, sell, rent or trade your personal information to any third parties for marketing purposes.

We may be obliged to share your details where required by a court order, or when requested by the police or a regulatory authority investigating illegal activities or matters of regulated product quality.

On occasions, CSR Performance Limited may appoint third party companies to contact our clients with details of company events. Only information which is necessary to carry out these tasks is ever shared with these companies and they may only use it in accordance with the laws governing the use of personal data and other applicable laws.

Where this website includes links to other companies' web pages we take no responsibility for the privacy policies affecting their web pages. By using this website or any services provided through it, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

How we protect your Information

CSR Performance Limited is committed to protecting the personal information you entrust to us and we have adopted all necessary technical and administrative measures to guarantee the security of the personal data we gather and guarantee that all client information will be treated with the strictest confidentiality.

We comply with all laws governing the use of personal data. The information that you provide is included in our databases, which uses are registered with the United Kingdom Data Protection Agency.

As part of the services offered to you through CSR Performance Limited website, the personal information you provide will not be transferred to countries outside the European Economic Area (EEA).

CSR Performance Limited will not transfer your data to the USA to any organisations such as Facebook, Google or Wordfly. Details on USA certification can be found at www.privacyshield.gov/welcome.

For customers who are located outside of Europe, including the USA, we will exercise the same care of your personal data as we would for customers located within Europe.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we require, and the retention period will vary according to the purpose.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.

Your choice

You should find it easy to have the personal information that we hold on you amended, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

You can request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity to: The Managing Director, CSR Performance Limited, Unit 3, The Old School, 23 High Street, Wilburton, ELY, Cambridgeshire, CB6 3RF, United Kingdom. Tel: +44 (0)1353 740150, Email: enquiries@csrperform.com.

At any time, you have the right to ask CSR Performance Limited to amend or stop how it uses your personal information for any purpose.

You can do this by contacting us by phoning, emailing or writing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the contact details below.

If you would like us to remove the personal information we hold about you, please contact us using the contact details below.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

The Managing Director, CSR Performance Limited, Unit 3, The Old School, 23 High Street, Wilburton, ELY, Cambridgeshire, CB6 3RF, United Kingdom.

Tel: +44 (0)1353 740150, Email: enquiries@csrperform.com.

Updates or changes to the Privacy Policy and further information

This Policy Statement was last updated on 11 June 2018.

It may be updated to consider changes at CSR Performance Limited or, for example, to reflect changes to regulation or legislation.

Any changes to our Privacy Policy will be posted on this website, so that users of the website are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. Any rights not expressly granted herein are reserved.

WEBSITE COOKIES POLICY STATEMENT

Cookies in Use on This Web Site

In order to comply with EU legislation regarding the use of Cookies on websites, we have a Cookies Policy in place on this website.

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us to:

Make our website work as you'd expect
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions

You can learn more about all the cookies we use below. Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you accept this. Should you wish to remove or not use cookies from our site you can do so, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Third party functions

Our site, like most websites, may include functionality provided by third parties. A common example is an embedded YouTube video, or a Google Map.

Disabling these cookies will likely break the functions offered by these third parties.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website.

These so called 'analytics' programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

If you have any queries, please contact: